❓ Frequently Asked Questions
Answers to all your questions about vp111
Deposits, withdrawals, identity verification, and responsible gaming — find complete answers to any question you have about vp111 on this page.
vp111 is a safe and reliable online gaming platform for players in Bangladesh. Whether you are playing for the first time or have been playing for a while, questions can come up at any stage — from opening an account to depositing and withdrawing money. On this FAQ page we have provided detailed answers on four key topics: responsible gaming, the deposit process, identity verification (KYC), and withdrawal rules. If you do not find an answer, contact us via our 24/7 live chat or email.
Frequently Asked Questions
Limits & Controls
Some common signs are — chasing losses by playing again and again, spending more than your budget, hiding your gaming from family or friends, and being unable to stop playing. If any of these habits apply to you, it is important to take a break and seek help. vp111 always supports responsible gaming.
You can contact the vp111 support team directly — via live chat or email at [email protected]. Our team is always ready to help in both Bengali and English. It also helps to talk to family or trusted friends, and if needed, to seek advice from a professional counsellor.
vp111 is for players aged 21 and above only. Age is verified during account registration, and confirming your age as part of the identity verification process (KYC) is mandatory. Accounts belonging to minors are not kept active, and any deposited funds are returned before the account is closed.
Yes, vp111 offers cooling-off and self-exclusion options. You can temporarily suspend your account for a set period or apply for a long-term self-exclusion. Contact our live chat or email [email protected] about this and the support team will act promptly.
Once the self-exclusion period ends, there is an option to reactivate the account. However, for long-term exclusions, approval from our support team is required. vp111 believes that taking a little time and making the right decisions makes the gaming experience much more enjoyable.
Deposit Questions
After logging in, go to the cashier page and select bKash. Enter your registered bKash number and amount. You will then receive an OTP or PIN request on your phone — once you confirm it, the money will be added to your vp111 balance within a few minutes. You can also deposit the same way using Nagad, Rocket, and Upay.
The minimum deposit at vp111 is ৳300 — the same limit applies across all methods: bKash, Nagad, Rocket, and Upay. If you deposit ৳300 or more for the first time, you will be eligible for a welcome bonus where you can receive up to 120% bonus up to ৳10,000.
vp111 does not charge any additional processing fee on deposits. However, your mobile wallet provider (such as bKash or Nagad) may apply a small service charge according to their own policy — contact them directly to find out. On our end, the full deposit amount is credited to your account.
Deposits normally reflect within a few minutes. If more than 15 minutes have passed and the balance is still not showing, refresh the page. If the problem persists, contact our live chat with your mobile wallet transaction ID or a screenshot — the support team will resolve it promptly.
vp111 currently accepts deposits via four methods: bKash, Nagad, Rocket and Upay. Note that Rocket is the mobile wallet service from Dutch-Bangla Bank. These four methods are the most widely used mobile payment systems in Bangladesh, so transactions can be made easily from any smartphone.
Identity Verification (KYC)
Identity verification is usually requested before the first withdrawal or when a significant amount of money has been deposited to the account. KYC may also be triggered if any unusual activity is detected on the account. This is completely normal — the verification is done to ensure player safety and a fraud-free environment.
vp111 uses SSL encryption to keep all personal information secure. Your NID or passport details are used solely for identity verification purposes and are not shared with third parties. For more details, please read our privacy policy page.
The most common reasons for verification rejection are blurry or unclear images, expired documents, or a mismatch in name or address. In this case, resubmit with clear, fully visible images. If you have any issues, email [email protected] or contact us via live chat — the support team will walk you through the correct steps.
The KYC process ensures that only you can access your account and that no one else can open an account in your name. It is also necessary to prevent money laundering and to keep minors away from gaming. The main goal is to ensure player safety and fair play.
Generally, a National ID card (NID), a valid passport, or a driving licence are accepted. For address verification, a recent utility bill or bank statement (within 3 months) may be requested. All documents must be clear, in colour, and fully visible — no corners or important information should be obscured.
How to Withdraw Money
The minimum withdrawal at vp111 is ৳1,000. To withdraw, your KYC verification must be complete and your account must have sufficient balance. This minimum limit is the same across all methods — bKash, Nagad, Rocket, and Upay.
Yes, but the wagering requirements must be met before bonus winnings can be withdrawn. For example, if you deposit ৳1,000 and receive a ৳1,200 bonus, you need to wager only ৳1,200 × 15 = ৳18,000 before the bonus winnings become withdrawable. Wagering applies only on the bonus amount, not on deposit + bonus.
Yes, vp111 only pays out to a mobile wallet registered in your own name. Withdrawals to third-party wallets are not accepted. This protects the security of your funds and prevents unauthorised transfers.
At vp111, the withdrawal process generally takes 15 minutes to 2 hours. In most cases, the funds reach your mobile wallet in less time than that. If KYC verification is requested for the first time during a withdrawal, it may take a little longer until that is completed.
When a withdrawal is cancelled, a notification is usually sent explaining the reason — such as incomplete KYC, unmet bonus wagering requirements, or a wallet name mismatch. Resolve the cause and reapply. If you have any questions, let us know in detail via live chat or email at [email protected].
Still have questions?
Our 24/7 support team is always ready to help in Bengali and English. Contact us at any time via live chat or email.